How can we help you?
By phone
+33 7 59 82 38 73
7 days a week, 8am to 10pm
By email
contact@gosejour.fr
Reply within 24 hours
Emergency while travelling
24/7
Number on your voucher
Frequently asked questions
When will I receive my travel documents?
The voucher and tickets are sent by email as soon as payment is received, and no later than seven days before departure for early bookings.
Can I change travellers' names after booking?
Yes, for most package holidays, up to 21 days before departure. For flight-only tickets, it depends on the airline's fare conditions.
How does the four-instalment payment work?
A quarter of the amount is charged at booking, then three fee-free monthly instalments. The option appears at checkout for bookings over €200.
What does cancellation insurance cover?
Illness, accident, redundancy and a set of reasons listed in the terms. It can only be taken out at the time of booking.
My flight is cancelled, what should I do?
Contact assistance at the number shown on your voucher, available 24/7. An advisor will look for a rebooking solution with the airline.
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